Terms of service

General conditions of online sales in effect from May 15, 2023.

These conditions govern the remote purchase of the products promoted on the shop.rafz.com website (the "Website") owned by Raffaele Iannello Originals Srl, with registered office in Milan (MI), via Giulio Uberti 29 (VAT IT08697280967), share capital of Euro 10,000.00 fully paid up, PEC: info@pec.raffaeleiannello.com (the "Company").

We hope you like our Website and that visiting us is always a good experience, but for this to happen we need to point out some rules that apply to visiting and using the Site. If you have any doubts or questions after reading these conditions, you can contact us at shop@rafz.com.

Acceptance of our Terms

Use of this Website implies acceptance of the conditions, so please read them carefully before finalizing any purchase and, once this operation has been completed, we invite you to print them or save a copy in digital format. If you do not agree with these conditions, please do not use the Website. We reserve the right, at our discretion, to make changes and/or replace, add or delete portions of these conditions at any time, without notice. These changes will take effect from the day of their publication on the Website. Please check this section periodically.

The agreement stipulated between the Company and the users who purchase the products through the Website (the "Customers") must be considered concluded with the acceptance, even if only partial, of the order by the Company. This acceptance is considered tacit, unless otherwise communicated in any way to the Customer. By placing an order in the various ways provided, the Customer declares to have read these conditions and all the other information provided to him during the purchase procedure, and to fully accept these conditions.

Any right of the Customer to compensation for damages or indemnity is excluded, as well as any liability for direct or indirect damage to persons and/or things caused by the non-acceptance, even partial, of these conditions.

Purchase procedure

The visual representation of the products on the Website, where available, generally corresponds to the photographic image of the same and has the sole purpose of presenting them for sale, without any explicit or implicit guarantee or commitment on the part of the Company, regarding the exact correspondence of the image depicted on the Site with the real product, especially with regard to its size and/or chromatic aspects.

Furthermore, we will not be liable in the event of non-substantial differences between the goods purchased and their illustrative images and text descriptions published on our site.

The publication of products on the Website constitutes an invitation to users to formulate a purchase proposal to the Company.

During the order formulation phase and also subsequently, it is possible for the Customer to modify the information entered in the appropriate data entry masks at any time. The Customer will then proceed to review the data entered in the order and to confirm it and send it to the Company by clicking on the button to complete the order.

Once the order has been received, the Company will automatically send the Customer a confirmation email containing the details of the order and all the data relating to the purchase, or the type of products requested and the relative costs, as well as the personal data and customer contact details. The Customer undertakes to verify its correctness and to promptly notify the Company of any changes. Receipt of the email confirms that the Customer has read and accepted the conditions.

Once the Company has accepted the order, it will ship the selected products and send the Customer an email with the day on which the goods were shipped, the carrier who will deliver and the number of tracking to track your shipment.


All products purchased on the Website are guaranteed against any manufacturing defect that prevents their correct use. In which case we will replace them at our expense.

Right of withdrawal

The Customer has the right to withdraw from the purchase, without any penalty and without specifying the reason, within 14 (fourteen) days from the date of delivery of the product.


The prices published on the Website are inclusive of VAT. Any taxes, duties and taxes applicable in countries other than Italy are not included. These costs are charged to the Customer, who is responsible for verifying the amount with the competent customs authorities.

The shipping cost must be added to the price of the products, the amount of which varies according to the country of destination. For more information, please consult the page with the shipping policy.

The total amount due for the selected products will be clearly indicated and communicated to the Customer before concluding the purchase.

The prices shown on the Site may undergo variations and/or modifications by the Company without any obligation to give prior notice to the Customer.

Terms of payment

The payment of the products can be made by credit or debit card directly through the Website. The cards of the most important circuits are accepted, as shown in the icons on the footer of the website. At the time the order is sent, no charge will be made on the credit or debit card used by the user for payment. The charge will be made only after the details of the credit card used by the user for payment have been verified and the company issuing the credit card used by the user has released the authorization for the debit.

In application of Directive 2015/2366/ (EU) on payment services in the internal market (PSD2), the user is informed that he may be required to complete the purchase process by satisfying the authentication criteria required by the payment institution in charge of manage the online payment transaction. The authentication criteria refer to the user's identity (to satisfy this criterion the user must be registered on the Website during the purchase operation) and to the simultaneous knowledge of the authentication code transmitted by the payment institution (Strong Customer Authentication ). Failure to complete the procedure described above may make it impossible to finalize the purchase on the Site.

Delivery of products

The Website indicates the overall delivery times provided that the product ordered by the Customer is already fully available to the Company and is ready for shipment. Availability and delivery times may vary with respect to what is reported, both due to the simultaneous access of users, and as employees of third party suppliers and not fully controllable. Therefore, the company does not undertake or guarantee full compliance with the delivery times indicated on the Site and/or in the order, nor can it be held responsible for any delays.

Should the delivery times be delayed with respect to what is indicated on the Website, the Company will send the Customer a specific communication by email as soon as it becomes aware of the event. No responsibility, for any reason whatsoever, may be charged by the Customer to the Company, in the event of a delay in fulfilling the order and in delivering the purchased product.

All shipments of products will be at the Company's risk. The risk will be transferred to the Customer upon delivery of the products.

Applicable law and jurisdiction

Unless otherwise specified, the materials on our Website are presented to provide information about the Company, the products offered for sale and to provide services and information to Customers.

These conditions are governed by Italian law as well as each order is subject to Italian jurisdiction.

The Court of Milan will have exclusive jurisdiction for any dispute relating to the conditions, without prejudice to the applicability of the mandatory provisions of the law aimed at protecting consumers.

Pursuant to and for the purposes of articles 1341 and 1342 of the Italian civil code, the Customer declares that he has read, understood and wishes to accept these conditions.